Shipping policy

SHIPPING POLICY

Please read this policy carefully before placing your order.

1. Where do we ship from?

All orders are fulfilled and shipped directly from our warehouse. We ship internationally to most countries worldwide via EMS (Express Mail Service), a trusted international postal carrier available in over 180 countries.

2. Processing & delivery times

After your order is placed, please allow 1–3 business days for processing and quality check before dispatch.


Processing time	1 – 3 business days
Shipping carrier	EMS International
Estimated delivery	12 – 25 business days
Tracking included	Yes

3. Order tracking

Once your order has been shipped, you will receive a confirmation email containing your EMS tracking number. You can use this number to monitor your shipment in real time on the official EMS website or any major parcel tracking platform. Please note that tracking updates may take 2–5 days to appear after dispatch.

4. Customs & duties

International shipments may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the sole responsibility of the customer and are not included in our prices or shipping fees.

We have no control over customs processing times, which may extend overall delivery timelines.

5. Lost or delayed packages

If your package has not arrived within 30 days of the dispatch date, please contact our support team. We will investigate the issue with EMS and offer a replacement or a full refund depending on the situation. We are not responsible for delays caused by customs, natural events, or carrier disruptions beyond our control.

6. Contact us

For any shipping-related enquiries, please reach out to our customer support team at contactjacksav.com. We aim to respond within 24 business hours.

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Shipping policy